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    Virtual roundtablemarketing automation

    Marketing Office Hours· Episode 25/53

    Smart list and advanced flow II

    Sylvain – aka Léonard – prepared 12 exercises to go further in the understanding…

    April 30, 2021· Beginner· 50 min

    Contents

    • 1/ The trap of “keyword” dates in Marketo
    • 2 – 3 / Multiple triggers and actions in the flow based on the field of one of the triggers
    • 4 / Sequence of actions when filling a form
    • 5/ Custom activities or how to enrich Marketo with actions in third party applications
    • 6/ Enrich your business model with custo objects from your CRM
    • 7/ Updating the Company fields in Marketo
    • 8/ Tracking actions over time to know that such and such an action took place before another one
    • 9/ Targeting a behavior in a past campaign
    • 10/ The detection of inactivity in Marketo
    • 11/ Put your sales representatives in copy of certain emails
    • 12/ Possibility to query on the “Program Members” fields
    • Join us for Marketo Office Hours 😉

    Reading width

    Contents

    Contents

    • 1/ The trap of “keyword” dates in Marketo
    • 2 – 3 / Multiple triggers and actions in the flow based on the field of one of the triggers
    • 4 / Sequence of actions when filling a form
    • 5/ Custom activities or how to enrich Marketo with actions in third party applications
    • 6/ Enrich your business model with custo objects from your CRM
    • 7/ Updating the Company fields in Marketo
    • 8/ Tracking actions over time to know that such and such an action took place before another one
    • 9/ Targeting a behavior in a past campaign
    • 10/ The detection of inactivity in Marketo
    • 11/ Put your sales representatives in copy of certain emails
    • 12/ Possibility to query on the “Program Members” fields
    • Join us for Marketo Office Hours 😉

    Reading width

    Sylvain – aka Léonard – prepared 12 exercises to go further in the understanding and expertise on smart list and flow.

    A first session on the same subject had already been organized.

    1/ The trap of “keyword” dates in Marketo

    Marketo allows you to make filters of the type <field date> is in past 1 year, which is quite practical.
    But be careful with these keywords, for example the keyword “year” refers to the calendar year, so from January 1 to December 31. Same for Month from 1st to 30th or 31st of the month, or Week or Day.

    2 – 3 / Multiple triggers and actions in the flow based on the field of one of the triggers

    Marketo does not make a link between the triggers in the smart list tab and the actions in the flow.

    4 / Sequence of actions when filling a form

    Focus on the activity log when filling out a form in order to understand how the actions are chained in the database.
    And thus position your filters correctly in relation to the “Fills out form” trigger.

    5/ Custom activities or how to enrich Marketo with actions in third party applications

    It is quite easy to integrate new activities in Marketo that will be found in the activity log in order to track for example :
    – that a person has registered on your customer area – that he/she has logged in to your customer area

    Creating these “custom activiy” generates the associated trigger, the behavioral filter and the inactivity filter.

    25/53

    1. ⋮
    2. 25Smart list and advanced flow II

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    6/ Enrich your business model with custo objects from your CRM

    Very useful for your cross sell or up sell campaigns in Marketo: import in Marketo the purchases of your customers in terms of services or products in order to target them precisely.

    7/ Updating the Company fields in Marketo

    Beware of the trap if you are connected to a CRM and you update a field carried by the “Company” object of a contact converted into a contact (OK that’s complete ;-))
    The changes will not be taken into account by the CRM because the company object is not master in MArketo, the CRM is.

    8/ Tracking actions over time to know that such and such an action took place before another one

    This is another complicated subject but it happens more often than you think.
    Typically “I would like to send an email to the people who visited my we offer page XX and who then registered for my webinar” (the order is important).
    This type of targeting requires a little anticipation.

    9/ Targeting a behavior in a past campaign

    There are several ways to target the result of a past campaign, depending on whether you want the current result or the past dynamics of the campaign.
    Here is an example.

    10/ The detection of inactivity in Marketo

    Beware of the trap of the duration of the retention of information which is sometimes short in Marketo for certain types of actions.

    11/ Put your sales representatives in copy of certain emails

    Useful when you want to inform your sales person that someone in his portfolio has registered for a webinar.

    12/ Possibility to query on the “Program Members” fields

    New in Marketo, you can create fields on program members.
    We show you the filters, triggers and actions possible with these fields.

    Join us for Marketo Office Hours 😉

    Sylvain offers you an hour every Thursday to ask all your questions and share around Marketo best practices and Marketing Automation.

    In this series
    Marketing Office Hours
    1Marketo performance and form display problems
    23Acquisition Tracking
    24Transform your videos in Leads Machines with TwentyThree
    26Build a quiz with Outgrow
    27Next-gen webinars with TwentyThree
    28Landing pages best practices
    29Make a good first impression with Web Personalization
    See all 53 episodes →
    ← Episode 24Transform your videos in Leads Machines with TwentyThree
    Episode 26 →Build a quiz with Outgrow
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    Pre-filling of Marketo formsVirtual roundtable10 min
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    How to share a customer journey and a campaign plan with MiroVirtual roundtable5 min
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